Resigning from the CEO role is a vital decision when you are the principal owner of the company. You must accept the handover to an outsider of not only the control of the business but also your life’s creation[…]
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Category: Inspiration
NPS – some reflections
In my previous blog post “Recommend to a friend”, I brought up the background to the measurement of customer loyalty with the Net Promoter Score, NPS [2]. The method is easy to use and popular[…]
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Recommend to a friend?
How likely is it that you will recommend a company to a friend or a colleague? That is the question we are asked more and more often after a finished purchase or being in contact[…]
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CX & UX
CX and UX are two buzz words that are currently very trendy. But unfortunately, I often hear and see confusion between the two concepts. So what do they mean?
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Coaching – what, when, how?
Our society, businesses, and professional life are changing rapidly. These are changes mostly driven by new technology (e.g. Internet), changed attitudes, and patterns of life. It leads not only to a host of new opportunities,[…]
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Inspiring Webb Days
Webbdagarna in Stockholm I visited Stockholm’s Webbdagarna (Webb-days) from the 22nd to 23rd March. It is Sweden’s leading event and meeting place for anyone working with digital media and digital channels. The conference is organized[…]
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Pricing
I have, in previous posts, raised the importance of defining the industry and to understanding what the company offers to its customers, i.e., which right to existence the company has. Once you know your industry,[…]
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The best CEO in the world 2015
Harvard Business Review (HBR) compiles each year a list of what it finds to be the 100 best-performing CEOs. The 2015 survey included 907 CEOs from 896 companies and represented 46 nationalities in 30 countries.[…]
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New role in 2016?
Happy New Year! We live in a time of rapid change. Main driving forces are globalisation, digitalisation, increased demands on all businesses to become sustainable and, last but not least, a healthy balance between work[…]
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Best wished for Christmas and a relaxing holiday
To own a company, operate on a Board of Directors or have a senior position in a business is a complex and exciting task. To be successful, it is essential we all share both past[…]
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